Salon staff Motivating and managing is the toughest challenge you face as a business owner, you’re not alone. Here are six tips that can help. Specifically, salon owners listed these five salon staff management pain points:
Keeping salon staff happy and motivated
Making staff more comfortable with selling
Avoiding confrontation when dealing with issues
Ensuring high quality, consistent work from day-to-day
Dealing with absenteeism (holidays, sickness, pregnancy, etc.)
> Inspire by Example to Employees
To inspire by example is not only to lead by example but to ensure that salon staff see the connection between behaviors and positive outcomes. This could be as simple as showing staff how much more they could earn over time if they become more proactive in upselling retail products and add-on services or take less time off. Calculating how much more stylists with a high retention rate earn than their counterparts can sell salon staff on the merits of pre-booking clients or improving the client experience.
> Be Accountable to Your Accountability System
For many salon employees, positive reinforcement tied to the behaviors you want from staff will be all that is needed to motivate them to adhere to your salon’s policies and turn in the performance you want. Before positive or negative consequences can work, however, expectations and standards need to be clearly defined. Once they are in place, as the leader of your business you have an obligation to hold all staff equally accountable to the performance they agree to provide as a member of your salon’s team. If staff perceive that either promised rewards or negative consequences will not be applied appropriately or fairly, it will become very difficult to develop the type of salon team that will contribute to the success you want for your business.
> Devote Time to Team Building
Team building exercises, especially when overseen by an outside consultant, can be an invaluable way to build a strong team that works together and feels ownership in the mission and vision of a salon business. While it means an investment on your part, the tangible and intangible dividends produced will nearly always exceed its cost. Team building isn’t always an exercise, either. Involving salon staff in long range planning meetings and brainstorming for promotions, marketing and events can also produce a significant increase in employee buy-in as well as the effort they are willing to put forth to ensure that initiatives are successful.
> Connect the Dots
Don’t assume that salon staff understand the underlying reasons behind your salon’s rules, policies, procedures or standards for the customer experience. Tie performance measures directly to customer outcomes and satisfaction so that they can clearly see how their work contributes to the growth and success of the salon, as well as how it impacts their own career development.
> Make It Safe
There is a saying that goes, “You can’t fix what you don’t acknowledge.” Pointing out problems, flaws and mistakes can be a frightening proposition for both parties. When the lines of communication are open and salon staff feel safe in offering as well as accepting criticism and suggestions, it becomes possible to address issues without confrontation and discuss problems without defensiveness.
What about you? Do you have a question or advice to offer on the topic of salon staff management?
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Kainth’z Salon Staff Management